Manager of Coaching and Delivery

THE COMPANY

We’re rapidly growing and looking for driven and customer-obsessed professionals to help our team revolutionize the career-services industry.

Career.io is dedicated to creating a better landscape for job seekers everywhere. Through our community of career experts and data insights, our brands — TopResume, TopCV, and TopInterview — empower professionals to take control of their careers, tell the best version of their career stories, and reach their full potential. 

We’re committed to helping job seekers write the next chapter of their careers and we want to help write yours, too! We hire for growth and longevity because we value the happiness and well-being of our employees.

THE ROLE

The Manager of Coaching & Delivery leads the global delivery of career coaching services across all Career.io business units with a primary focus on outplacement and career development coaching for Human Capital Services. 

This is a 100% remote/work-from-home role. 

THE KEY RESPONSIBILITIES

• Lead and develop a high-performance career coaching network to support global service delivery globally across all business units:
  • Analyze current capacity against project order volume to plan recruitment and onboarding targets weekly, monthly, and annually to attain cost targets.
• Drive quality improvement and increased engagement of the coaching network:
  • Oversee ongoing quality management to identify underperforming coaches, analyze trends, and communicate concerns; recommend removal from the network when required.
• Oversee coach support across all business units:
  • Supervise direct reports- Quality Coordinator, Global Coaching Coordinator, Program Coordinator.
  • Engage with the resume writing team regarding trends and changes to ensure alignment of coaching recommendations with resume best practices.
  • Collaborate with FCC on coach assignments and support to improve efficiency and quality.
• Define objective standards based on industry trends, Career.io brand, and coaching best practices to assess the quality and efficacy of all expert-fulfilled services.
• Coordinate closely with business unit leadership and other functional teams to align coaching operations with BU and company-wide objectives.

THE MUST-HAVES

• 5+ years of coaching and/or operations related experience.
• Extensive experience across all fulfillment processes including sales, operations support, resume writing, editorial support, and recruitment/retention.
• Proven team leadership capabilities including performance management of a geographically dispersed team.
• Experience using and troubleshooting Microsoft Office, Adobe Acrobat, Google Docs, and other applications.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Keen attention to detail and strong written communication skills.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Authorization to work for any US employer.

THE NICE-TO-HAVES

• Experience working in a HR, Outplacement, or Career Coaching environment 
• Bachelor’s degree in business or another relevant field (HR, organizational psychology, etc) or equivalent experience.

At Career.io, we believe that diversity in thought and cultural background leads to better teams and stronger companies. We seek talented, qualified employees, regardless of race, color, sex/gender (including pregnancy, gender identity, and gender expression), national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Career.io is proud to be an Equal Employment Opportunity Employer.

Come join our team. Together, we’ll help others tell their career stories and land their dream jobs.