THE ROLE

Here at ResumeWriter.sg, we are looking for an experienced Sales and Operations Associate to join our rapidly growing, dynamic team. This role is part of the Business & Sales Operations (BSO) group, which manages sales and order processing for our APAC business unit. 

This is a 100% remote/work-from-home role.

THE KEY RESPONSIBILITIES

• Completing client sales phone calls 
• Coordination between internal service delivery teams
• Answering client queries on our paid packages and processes via calls and email
• Assigning CV writing cases to suitable writers based on specialization
• Monitoring client-writer interaction to ensure the case proceeds successfully 

THE MUST-HAVES

• Knowledge of CRM systems, data analysis, and forecasting
• Excellent written and verbal communication skills
• Ability to learn and adapt to new processes and technologies
• Experience with customer service or sales

THE NICE-TO-HAVES

•  HR industry knowledge