Sales & Operations Associate

Remote

Full Time

Operations

Mid Level

THE COMPANY

We’re rapidly growing and looking for driven and customer-obsessed professionals to help our team revolutionize the career-services industry.

Career.io is dedicated to creating a better landscape for job seekers everywhere. Through our community of career experts and data insights, our brands — TopResume, TopCV, and TopInterview — empower professionals to take control of their careers, tell the best version of their career stories, and reach their full potential.

We’re committed to helping job seekers write the next chapter of their careers and we want to help write yours, too! We hire for growth and longevity because we value the happiness and well-being of our employees.

THE ROLE

Here at Career.io, we are seeking a Sales & Operations Associate to support one of our brands. You will work with our internal writers while interacting with our clients and providing feedback and support on their CV writing cases.

This is a 100% remote/work-from-home role.

THE KEY RESPONSIBILITIES

Provide feedback to clients on their CVs and careers via email (we’ll provide training)
Answer client queries on our paid packages and processes via calls and email
Assign CV writing cases to suitable writers based on specialization
Monitor client-writer interaction to ensure the case proceeds successfully

THE MUST-HAVES

Comfortable interacting with customers via phone/email/chat and willing to resolve matters and provide solutions for those customers' needs
Outstanding verbal and written communication skills
Strong organizational and time management skills
Ability to work Mon-Fri, 9-6pm

THE NICE-TO-HAVES

2-3 years’ experience in a customer support/client service role
3+ years of professional working experience
Experience working in HR and/or career coaching environments

At Career.io, we believe that diversity in thought and cultural background leads to better teams and stronger companies. We seek talented, qualified employees, regardless of race, color, sex/gender (including pregnancy, gender identity, and gender expression), national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Career.io is proud to be an Equal Employment Opportunity Employer.

Come join our team. Together, we’ll help others tell their career stories and land their dream jobs.

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Sales & Operations Associate

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